Last updated: 01.12.2025
This Privacy Policy explains how Uno Hotels collects, uses, and protects your personal information when you use our website and services.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Information you provide directly, such as:
- Name
- Email address
- Phone number
- Billing or payment details
- Any information submitted through forms or inquiries
b. Automatically Collected Information
When you use our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Usage data (pages visited, time spent, links clicked)
- Cookies and tracking data
2. How We Use Your Information
We use your information to:
- Provide and maintain our services
- Process bookings, orders, or payments
- Communicate with you regarding inquiries or updates
- Improve our website and customer experience
- Send marketing communications (only with your consent)
- Comply with legal obligations
3. Legal Basis for Processing (UK/EU GDPR, if applicable)
We process personal data based on:
- Your consent
- The performance of a contract
- Legitimate business interests
- Legal compliance
4. How We Protect Your Information
We use industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure.
5. Sharing Your Information
We may share your information with:
- Service providers (e.g., payment processors, IT support)
- Legal authorities when required
- Business partners—but only when necessary to provide our services
We do not sell your personal information to third parties.
6. Cookies and Tracking Technologies
We use cookies to improve functionality and enhance your experience. You can control or disable cookies through your browser settings.
7. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct or update your information
- Request deletion of your data
- Withdraw consent
- Object to processing
- Request data portability
To exercise these rights, contact us at it@unohotels.com.
8. Data Retention
We retain your personal information only as long as necessary to:
- Fulfil the purposes described in this policy
- Comply with legal, accounting, or reporting requirements
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page.
11. Contact Us
If you have questions about this Privacy Policy or your data, please contact us:
Email: it@unohotels.com
Address: GROVEFIELD LODGE, TAPLOW COMMON ROAD, BURNHAM, SLOUGH SL1 8LP