UNO HEATHROW WINDSOR HOTEL

General Booking

Q. What are the check-in and check-out timings?

A. Check-in begins at 15:00 hours, and check-out is at 11:00 hours.

Q. How can I make a reservation?

A. You can call us directly at 07444168703 or email us at info@unohotels.com.

Q. Can I modify or cancel my booking?

A. Yes, you can cancel the booking, but modification depends on the cancellation policy and room availability.

Q. Do I need to pay in advance?

A. Yes, an advance payment is required for non-refundable bookings.

Q. Is breakfast included in the room rate?

A. No, breakfast is not included.

Q. What payment methods do you accept?

A. We accept all major credit and debit cards.

Q. Can I book multiple rooms at once?

A. Yes, you can book multiple rooms in one reservation.

Q. Can I request early check-in or late check-out?

A. Yes, this is subject to availability. An additional fee of £10 per hour will apply.

Room & Accommodation

Q. What types of rooms do you offer?

A. We offer a variety of room types to suit different needs, including Single, Twin, Double, Triple, and Family Rooms. Each room is designed to provide a comfortable and relaxing stay for both solo travellers and groups.

Q. Are the rooms air-conditioned?

A. The rooms are not air-conditioned, but we can provide fans on request to ensure you stay comfortable during your stay.

Q. Do you provide extra beds or baby cots?

A. Yes, we can provide extra beds or baby cots, but these need to be requested in advance so we can arrange them before your arrival.

Q. Is Wi-Fi available in the rooms?

A. Yes, all our rooms include free Wi-Fi access, allowing you to stay connected for work, planning your travels, or entertainment.

Q. Are pets allowed in the rooms?

A. While we love animals, pets aren’t permitted in the rooms so we can maintain a clean, comfortable space for all our guests.

Q. Do the rooms have a mini-fridge, safe, or hairdryer?

A. The rooms come with a hairdryer, but mini-fridges and safes are not available. If you need help storing any essential items, our team at the reception will be happy to assist.

Hotel Services & Facilities

Q. Is there parking available?

A. Yes, we offer on-site parking for guests. The cost is £10 for 24 hours, making it convenient and affordable for those travelling by car.

Q. Do you offer airport transfers?

A. We do not provide airport transfers directly, but we can share contact details for a reliable local taxi service to help you reach the airport easily.

Q. Is there a restaurant or bar on-site?

A. Yes, you can enjoy dining at Nashta, an Indian restaurant located right next to the hotel building, offering delicious meals just a few steps away.

Q. Do you have a swimming pool, gym, or spa?

A. No, we do not have a swimming pool, gym, or spa at the property.

Q. Is there room service?

A. No, room service is not available at our hotel.

Q. Do you provide laundry or dry-cleaning services?

A. No, we do not offer laundry or dry-cleaning services at the hotel.

Location & Accessibility

Q. How far is the hotel from the airport or train station?

A. The hotel is conveniently located 5.6 miles from Heathrow Airport and just 1.6 miles from Slough Train Station, making travel easy for both domestic and international guests.

Q. Are there tourist attractions nearby?

A. Yes, several popular attractions are close to the hotel, including Windsor Great Park (6 miles), Osterley Park (11 miles), Legoland Windsor (5.6 miles), Windsor Castle (2 miles), and Salt Hill Park (2.5 miles). These spots are perfect for sightseeing and family outings.

Q. Is the hotel wheelchair accessible?

A. While we strive to accommodate all guests, please be advised that the hotel is not currently wheelchair accessible.

Q. Do you provide directions or a map?

A. Yes, we can provide printed directions or a map upon request at the reception to help you navigate the area easily.

Policies & Regulations

Q. What is your cancellation policy?

A. We follow a 24-hour cancellation policy, meaning you can cancel your booking up to 24 hours before your arrival date without any charge. After this period, cancellation fees may apply.

Q. Is the hotel child-friendly?

A. Yes, our hotel is child-friendly and welcomes families. We offer various room types suitable for children, and baby cots can be arranged on request.

Q. What is your smoking policy?

A. We are a non-smoking hotel. However, we do have a designated outdoor smoking area where guests can smoke comfortably.

Q. Is there a dress code for any facility?

A. No, there is no specific dress code for any facility at the hotel. Guests are free to dress comfortably.

Customer Services

Q. How can I contact the front desk?

A. You can easily reach our front desk by calling 07444168703 or by emailing us at info@unohotels.com. Our team is available to help with any questions or requests.

Q. What should I do if I lose something?

A. If you misplace or lose an item during your stay, please contact us immediately at 07444168703 or email info@unohotels.com. We will check our lost-and-found department and assist you as quickly as possible.

Q. How can I give feedback about my stay?

A. We appreciate your feedback. You can share your experience by calling 07444168703, emailing info@unohotels.com, or leaving a review on our Google Maps listing or any platform where you made your booking.

General FAQs

Q1. Is the hotel near Heathrow Airport with easy access to London?

A. Yes, UNO Heathrow Windsor Hotel is close to London Heathrow Airport and provides excellent transport links to central London, Windsor, and Slough.

Q2. Is the UNO Heathrow Windsor Hotel close to Windsor Castle?

A. Absolutely — we are conveniently located near Windsor Castle, offering a great stay for guests looking for hotels near Windsor Castle, Windsor town centre, and Windsor London attractions.

Q3. Is this the best hotel in Slough for convenience and travel?

A. Our location at 19–23 London Rd, Slough makes us one of the best hotels in Slough, with quick access to Slough Station, Heathrow Airport, Windsor, and London. Guests appreciate our comfort, service, and prime location.

Q4. Do you offer luxury stays near Windsor?

A. UNO Heathrow Windsor Hotel offers upgraded rooms and amenities for guests seeking a little luxury hotel near Windsor or a comfortable experience near Heathrow and London.